PremiseHQ AI

About PremiseHQ

PremiseHQ AI provides managed operations for commercial property managers. The company combines a SaaS platform, AI-based processing, and a human operations desk to execute repetitive tenant, vendor, compliance, sales-data, and building-information workflows under each customer’s established policies.

Rather than requiring property teams to operate another standalone software product, PremiseHQ AI configures and runs the underlying workflows, manages routine processing and exceptions, and provides customers with oversight, reporting, audit trails, and authority over decisions with legal, financial, or policy consequences.

Platform & Solutions

PremiseHQ AI combines its software platform with managed operational services and human review. AI handles high-volume processing, while its operations desk manages exceptions and escalations according to the property operator’s policies.

Core capabilities include:

• Receiving and routing tenant and vendor communications across email, text messaging, web chat, and phone.
• Tracking, requesting, and reviewing certificates of insurance against lease-level requirements.
• Processing vendor-access requests according to building-specific credentials, insurance, and approval policies.
• Collecting tenant sales submissions and extracting, reconciling, validating, and preparing the data for other property systems.
• Maintaining searchable building records covering tenants, vendors, leases, inspections, documents, and previous operational decisions.
• Tracking lease-related events, renewals, expirations, options, notices, and rent adjustments.
• Escalating exceptions to property teams while preserving customer sign-off for consequential decisions.
• Maintaining records and audit trails for interactions, actions, policy applications, and outcomes.

Best Fit Customers

PremiseHQ AI is best suited to commercial real estate organizations whose property teams spend substantial time on recurring administrative and operational follow-up.

Strong-fit customers include:

• Commercial property management companies.
• Real estate owners, operators, and investment managers.
• REITs managing multi-property portfolios.
• Retail, office, mixed-use, and industrial property portfolios.
• Property teams managing large volumes of tenant and vendor communications.
• Organizations manually tracking certificates of insurance, vendor access, sales reporting, and lease events.
• Portfolios affected by operational backlogs, inconsistent processes, or employee turnover.
• Property managers using systems such as Yardi or MRI that need an additional operational execution layer.

Regions Served

North America, with support for broader commercial real estate portfolios. PremiseHQ AI is headquartered in Toronto, serves Canadian commercial real estate operators, and publicly references work involving 15 retail properties in the United States and a customer’s global portfolio.